Hi. Maria Alejandra Piedra I solved del problem using and sql query, (webmin), look for the exact code oft the items and then I replace it in the CSV file.
----- Original Message ----- From: [email protected] To: [email protected] Sent: Monday, April 26, 2010 2:34:04 PM GMT -05:00 Colombia Subject: itsm Digest, Vol 35, Issue 3 Send itsm mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: OTRS-Import/Export Problem (Maria Alejandra Piedra) 2. Re: OTRS-Import/Export Problem (Nils Leideck - ITSM) ---------------------------------------------------------------------- Message: 1 Date: Mon, 26 Apr 2010 19:25:04 +0000 From: Maria Alejandra Piedra <[email protected]> Subject: Re: [itsm] OTRS-Import/Export Problem To: <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi Nils! It goes something like this: Fenix Production Operational Dell I don't know what Deployment state ID I have to add. Thanks and regards! Maria Alejandra Piedra From: [email protected] Date: Mon, 26 Apr 2010 21:16:58 +0200 To: [email protected] Subject: Re: [itsm] OTRS-Import/Export Problem Hi, On 26.04.2010, at 19:12, Maria Alejandra Piedra wrote:I have a question about that subject. Which one is exactly the DeplStateID?I added Production on the DeplStateID and it still said Need DeplStateID! could you post a part of your import file? Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project _________________________________________________________________ Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_1 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/itsm/attachments/20100426/203b6b0f/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 26 Apr 2010 21:33:58 +0200 From: Nils Leideck - ITSM <[email protected]> Subject: Re: [itsm] OTRS-Import/Export Problem To: "OTRS::ITSM User questions and discussions" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Hi, On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote: > It goes something like this: > Fenix Production Operational Dell > I don't know what Deployment state ID I have to add. this looks well ... "Production" is the Deployment State therefor it is the 3rd column in your import file. Please make sure this is configured properly in the import / export definition. Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/itsm/attachments/20100426/6ad59048/attachment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of itsm Digest, Vol 35, Issue 3 ***********************************
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