Hi Marcelo, Well I think the error it is giving it's quite clear the new users do not have permission to access it.
Try go into CLI and see folder's permission. For test change the permission from one of the new users to the same permissions from the old ones to see if it is going to work. Jorge On Wed, May 5, 2010 at 6:54 PM, <[email protected]> wrote: > Send itsm mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. New LDAP users cannot access the customer.pl > ([email protected]) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 5 May 2010 14:54:07 -0300 > From: [email protected] > Subject: [itsm] New LDAP users cannot access the customer.pl > To: "OTRS::ITSM User questions and discussions" <[email protected]> > Message-ID: > > <of57b16391.c625d7c9-on0325771a.0061b8d7-0325771a.00626...@unid.lanxess> > > Content-Type: text/plain; charset="utf-8" > > Dear Forum > > I am experiencing a problem and I cannot find a solution in the forum or > at the web. > > The new users created in the AD have no access to the customer.pl, they > get into the login page but after they are login, they receive an error > saying that they "You are not authorized" "You have no permission". > > The rest of the old customer users does. > > We have OTRS users and customer users integrated with AD. > > The only thing that I have noticed is that the new user has no services > assigned in [Customer Users <-> Services]. > > I also checked that the DEFAULT has the correct services configured. > > Can anyone give me a hint on this? > > Thanks > > Marcelo Mangiacavalli > LANXESS S.A. > Web site: http://www.lanxess.com > > > Protect our environment > Please don?t print unless you really need to. > > El mensaje electr?nico precedente (incluyendo algunos archivos adjuntos) > contiene informaci?n que puede ser confidencial, o constituir informaci?n > no p?blica. Est?n destinados s?lo los destinatarios indicados. Si usted no > es el destinatario original de este mensaje, por favor notifique al > remitente contestando a este mensaje y luego elim?nelo de su sistema. El > uso, reproducci?n, distribuci?n o publicaci?n de este mensaje por > destinatarios no intencionados no est? autorizado y puede ser ilegal. > The preceding e-mail message (including any attachments) contains > information that may be confidential, or constitute non-public > information. It is intended to be conveyed only to the designated > recipient(s). If you are not an intended recipient of this message, please > notify the sender by replying to this message and then delete it from your > system. Use, dissemination, distribution, or reproduction of this message > by unintended recipients is not authorized and may be unlawful. > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/itsm/attachments/20100505/0b0dfac1/attachment.html > > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: image/jpeg > Size: 1124 bytes > Desc: not available > URL: < > http://lists.otrs.org/pipermail/itsm/attachments/20100505/0b0dfac1/attachment.jpe > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of itsm Digest, Vol 36, Issue 4 > *********************************** >
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