Hi,
this works out of the box if the ticket has the ticket type "RfC" (can
be changed or other ticket types can be added in the sysconfig option
ITSM Change Management -> Core::ITSMChange ->
"ITSMChange::AddChangeLinkTicketTypes"
But the agent must be in the group "itsm-change". Then a menu link
(ticket action) "Create Change" will be shown, which will lead you to
the ChangeAdd-Screen. After Cretaing a change, it will be linked
automatically with the ticket.
Best regards,
Udo
On 01.07.2013 21:23, Asma Ali wrote:
Hi I am looking for a way to create a ticket when change is created and
this ticket should be linked with this change automatically for example
Create an AutoLink between Change and Ticket .when a key User (Change
Manager) creates a new change then this change should be linked to a
automatically created ticket.
thanks
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