Hi I want to use simulate a situation, where I have a setup of different computers and server at different locations and different vendors providing AMC ( annual maintenance contract) with different SLA. So I need to have the relation (maping between all) between the data entered in one cI class Item with other . eg- if I create a new item of computer type in CMDB I want that the vendors list should be displayed in dropdown menu for selection , similarly the locations also .When I display the computer details the detailed information about the Computer +its vendor details and sla to that device will be also displayed .
I had already gone through the administrative manual and ITSM Manual, I searched on OTRS form and other website .I was unable to find the right direction to solve this problem . Any resource or idea how to accomplish this task will be very helpful. Please Give some ideas to accomplish this task. Thanks
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