It work! Thank you. De: [email protected] [mailto:[email protected]] En nombre de Alvaro Cordero Enviado el: viernes, 26 de junio de 2015 03:35 p. m. Para: OTRS::ITSM User questions and discussions Asunto: Re: [itsm] FIRA: Services doesnt appear in the "New ticket telephone"
Hello, To be able to use the new services you have to allow the customer of the ticket to request on that service, by either linking customer_user <-> Services or making all services default. To do that Go to Admin -> Customer User <-> Services and enable corresponding services for each user or set all services as default. Regards 2015-06-26 14:03 GMT-06:00 Luis Ruben Juarez Zapatero <[email protected]<mailto:[email protected]>>: Dear Friends. I created some Services an SLA. After that, I go to the “New ticket telephone” option, but none of the “Services” option appear. Do I have to configure something else? The first image shows the services created in the system [cid:[email protected]] The second images shows the “New ticket telephone” option, the services do not appear (see de red box in the image) [cid:[email protected]] Best Regards Luis. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- Alvaro Cordero Retana Consultor de Tecnologias Tel: 22585757 ext 123 Email: [email protected]<mailto:[email protected]> [http://www.gridshield.com/images/gs-signature.png]
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