Prezado Germano
Eu tamb�m gostaria de receber este documento, voc� ir� disponibiliz�-lo no itsm_br files? At. S�rgio. -----Mensagem original----- De: pcamurugy03 [mailto:[EMAIL PROTECTED] Enviada em: ter�a-feira, 21 de dezembro de 2004 12:11 Para: [email protected] Assunto: [itsm_br] Re: Indicadores do BSC Germano, Tamb�m gostaria de receber este documento. [ ]s, Patricia Camurugy DOP - Diretoria de Opera��es e Telecomunica��es Tel.: (21) 2528-7231 (21) 92468435 "Nas grandes batalhas da vida, o primeiro passo para a vit�ria e o desejo de vencer!" -- Gandhi --- In [email protected], "Marconi Fabio Vieira - Yahoo" <[EMAIL PROTECTED]> wrote: > > Prezado Germano. > > Eu tamb�m tenho interesse nesse material. > > Assim que poss�vel favor disponibilizar num ftp ou envie via e-mail > > Atenciosamente, > > Marconi F�bio Vieira, PMP > > > > ----- Original Message ----- > From: "Germano Wacemberg" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Monday, December 13, 2004 5:26 PM > Subject: RES: [itsm_br] Indicadores do BSC > > > > > Prezado Luiz, > > Trabalho com BSC e tenho visto alguns resultados de Pesquisa de Satisfa��o > do usu�rio, por�m n especificamente em TI, por�m acho que poderia pegar isso > com alguns de meus clientes que s�o �rg�o p�blicos, teria algum problema ??? > > Abra�os, > > Germano Wacemberg > Diretor > Contech Brasil LTDA. > Fone: 081 2121 5302 > _____ > > De: Luis Ant�nio Luize [mailto:[EMAIL PROTECTED] > Enviada em: segunda-feira, 13 de dezembro de 2004 11:51 > Para: [email protected] > Assunto: [itsm_br] Indicadores do BSC > > > > Prezados, > > Implantamos o BSC (balanced score card) na empresa e definimos 2 > indicadores para TI, sendo o % de TI Estrat�gica implantada e a Pesquisa > de Satisfa��o dos Usu�rios de TI (clientes internos). > > Para o segundo inicador (a pesquisa) estou em busca de empresas que possa > usar como benchmarking, de forma a buscar melhores resultados > periodicamente (trimestral). Precisaria ter acesso peri�dico aos n�meros > da pesquisa de satisfa��o dos usu�rios de TI destas empresas, para as > quais ofere�o os nossos n�meros. > > Algum de voc�s podem me ajudar com isto? > > Atenciosamente, > Luis Antonio Luize > Gerente de TI > [EMAIL PROTECTED] > +55-41-351-2780 > +55-41-9921-9907 > > "Esta mensagem � endere�ada exclusivamente ao seu destinat�rio e poder� > conter informa��es confidenciais. O uso n�o autorizado de tais informa��es > � proibido e estar� sujeita a penalidade cab�vel. > This message is intended exclusively for its addressee and may contain > information that is confidential. Unauthorized use of such information is > prohibited and subject to applicable penalties". > > [Non-text portions of this message have been removed] > > > > > > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++ > ++++++++++++++ > Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - > HYPERLINK "http://www.ITdesigners.com.br"http://www.ITdesigners.com.br - > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++ > ++++++++++++++ > > Para de descadastrar envie email para: itsm_br- [EMAIL PROTECTED] > --- > > > > > > Yahoo! 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