Pessoal,
semana passada li o artigo que indico para voc�s
http://www.itsmwatch.com/itil/print.php/11700_3446901_3
Gostei muito e fiquei tentada a enviar logo para a lista.
Mas pensei bem, e achei que era super adequado para come�ar o ano.
Ent�o ? Vamos da teoria para a realidade ?
sauda��es a todos
Patr�cia Aquino
Divis�o de Tecnologia e Gerencia de Redes
Dataprev - RJ
(021)2555-6443
Cisco CCNA
Itil Foundations
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