Ol� pessoal!!!
Algu�m poderia me ajudar com o conceito / defini��o dos processos
ITIL: Relationship Management, Aplication Management, Security
Magment e Infrastructure Management?
Outra pergunta: Estou num projeto de reestrutura��o do Help-Desk na
minha companhia e queremos reestrutur�-lo baseando-se no ITIL. Neste
caso devo aplicar o processo Service Support e Service Delivery? Ou
somente Service Support? Ou ainda tb�m tenho que trabalhar com todos
os processo do ITIL ciatados acima (Relationship Management,
Aplication Management, Security Magment e Infrastructure Management)?
Grata,
Gislaine.
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Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers -
http://www.ITdesigners.com.br -
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