Dear Candidate ,
This is Maheswaran from Business Solution
Internationale, a recruiting and staffing Consultant from Chennai We
have an opening for our CMMI Level 5 company in the following
Specifications.
Job Description I T Service Management (ITSM)
About the Practice
The ITSM Consulting practice has been established within Q Prime
to "enable significant and sustainable improvement in the
provisioning of IT services "
The ITSM Consulting Practice is part of the Quality Consulting
practice at Our Client. It offers high-value process solutions across
the software engineering, IT service management and ITeS/BPO domains
to many global customers, including 3 of Fortune 10 organizations.
The practice is emerging as a global leader, with its focus on
building world class teams, establishing best-in-class methodologies
and constantly creating value for its customers, across a range of
service offerings. The group consults top organizations in BS 7799,
CMMi, eSCM, ITIL and other methodologies.
Organizations the world over have benefited enormously from using
unique approaches and concepts evolved by the ITSM practice. Some
illustrative examples include
One of the world's largest Pharma companies in the US used
the practice's expertise to set up a `global support factory model'
that bought standardization and robustness to their support processes
A large service provider in Europe leveraged the practices
expertise in ISO 20000 to build on its (six year old) ITIL
implementation
Middle East's largest regional financial organization worked
with the practice to launch a series of improvement projects around
the theme `SPEED'; to dramatically reduce the time required for
provision of IT services[ represented by change management turnaround
time, service request fulfillment time, incident resolution time]
Australia's largest airline used the practice to establish
service delivery and support processes around ITIL that effectively
integrated services provided by multiple service providers
Role Description
The ITSM practice requires ITSM Consultants who will be involved in
consulting clients globally.
The consultant will work with It's customers (typically the IT
function of large companies) to
 Establish processes (e.g. based on ITIL/BS 15000)
 Solve specific problems (e.g. Low internal stakeholder
satisfaction)
 Create specific capabilities (e.g. Establish Service Level
Agreements)
 Support the organization in deploying the identified solution
 Provide training in relevant areas
Consultants are also required for focused engagements to address
specific customer pains/concerns
 Establish service level agreements
 Establish capacity and availability plans
 Formulate IT Infrastructure strategy
 Improve change, release and configuration processes etc
Requirements:
The ITSM practice is looking for personnel with relevant functional
expertise in the following domains who are interested in
transitioning to the above role.
Positions are available at two levels
Process Consultants ( 6-10 yrs of experience)
Lead Consultants (10-15 yrs of experience)
Infrastructure Specialist
Engineering graduate experience managing complex IT infrastructure.
Breadth of experience covering data centers, networks, communication
and applications. Experience of designing and deploying large
infrastructure projects desirable. Experience in process improvement
and /or implementing ITIL or any other quality model (ISO 9000, COPC,
Six Sigma, Help Desk Certifications).
Application Management Specialist
Engineering graduate experience providing application support.
Experience of managing an application support delivery center.
Experience of establishing the delivery center including
transitioning the application (knowledge transfer) establishing SLAs
and delivery infrastructure, develop delivery competencies.
Experience in process improvement and /or implementing ITIL or any
other quality model (ISO 9000, SW-CMM/CMMI, Six Sigma). Experience
configuring tools (e.g. remedy) to manage the work flow desirable
Tool Implementation Specialist
Engineering graduate experience. Experience in deploying Enterprise
System Management Tools (e.g. HP Open view, IBM Tivoli, CA Unicenter
Relevant Modules to ITIL e.g. Service Desk). Exposure to multiple
tools, experience of tool evaluation, user-training desirable.
Experience working with reputed process consultants in configuring
the tool desirable
General Requirements
Essential:
 Adaptability to contribute in a `unstructured' environment
 Extremely good communication abilities (verbal and Written)
 Ability to travel extensively at a short notice
 Ability to interact and handle customer expectations
 Ability to interact effectively with senior management
 Ability to work in multicultural environment
Desirable:
 ITIL Masters/Practitioners Certification
 Relevant Vendor Certifications (HP Open View, CA Unicenter,
IBM Tivoli)
The following Information is essential for processing your resume
therefore please answer the following questions:
Current CTC :-
Expected CTC :-
Notice Period :-
Preferred Location :-
Thanks & Regards,
Maheswaran A
Business Solution Internationale
Chennai
India
Phone : +91-44-4213 5533
