Nobres Colegas, Solicito a gentileza de informar se algum colega já utilizou ou utiliza algum software de gerenciamento de TI gratuito (GPL, LGPL ou afins), baseado nas melhores práticas de ITIL, e específico para Help Desk/Service Desk que apresente: - plataforma WEB, - inventário dinâmico de hardware/software, - base de conhecimento, - suporta à autenticação em base LDAP, - centro de custos, - relatórios gerenciais, - gerenciamento de permissões de acesso aos módulos do sistema.
Caso positivo, quais as eventuais deficiências deste software? Grato pela atenção dispensada. Carlos PS: Abaixo estão algumas ferramentas que encontrei. Ocomon http://ocomonphp.sourceforge.net/ OCS Inventory NG with GLPI (licença GPL) http://www.ocsinventory-ng.org/ http://www.glpi-project.org/ OTRS (licença GPL) http://en.wikipedia.org/wiki/OTRS http://otrs.org/index/ RT (Request Tracker) (licença GPL) http://en.wikipedia.org/wiki/Request_Tracker http://www.bestpractical.com/rt/ OneOrZero (licença GPL) http://www.oneorzero.com/ Site Helpdesk http://sourceforge.net/projects/site-desk/ More Help Desk http://sourceforge.net/projects/morehelp/ Openticket (licença GPL) http://sourceforge.net/projects/openticket/ OpenIT (licença GPL) http://sourceforge.net/projects/openit/ JopenIT http://pauljones.mine.nu/jopenit/ http://sourceforge.net/projects/jopenit/ Dot Project http://sourceforge.net/projects/dotproject/ eTicket http://sourceforge.net/projects/eticket Alsedo Support Desk - AktivHelp http://sourceforge.net/project/screenshots.php?group_id=189771&ssid=54125 Esup Portal Help Desk http://esup-helpdesk.sourceforge.net/main/screenshots.html Mantis HelpDesk Continued http://sourceforge.net/projects/mhdc/ Argus Issue Tracker (licença BSD) http://en.wikipedia.org/wiki/Argus_-_Issue_Tracker http://sourceforge.net/projects/argus-tracker IssueTrackerProduct (licença ZPL) http://en.wikipedia.org/wiki/IssueTrackerProduct http://www.issuetrackerproduct.com/ Itracker (licença LGPL) http://www.itracker.org/ Liberum Help Desk (licença GPL) http://en.wikipedia.org/wiki/Liberum_Help_Desk http://www.liberum.org/ LibreSource (licença QPL) http://en.wikipedia.org/wiki/LibreSource http://www.artenum.com/ PHP Support (licença GPL) http://phpsupport.jynx.net/ Redmine (licença GPL) http://www.redmine.org/ PHP Help Desk http://phphelpdesk.sourceforge.net/ BTT - Bluetail Ticket Tracker http://btt.sourceforge.net/ Roundup (issue tracker) (licença MIT) http://en.wikipedia.org/wiki/Roundup_%28issue_tracker%29 http://roundup.sourceforge.net/ Simpleticket (licença GPL) http://en.wikipedia.org/wiki/Simpleticket http://simpleticket.net/ Sinergia (licença GPL) http://sinergia.sourceforge.net/ BugIn' Ticketing System (licença BSD) http://sourceforge.net/projects/bugin/ Webcall (licença GPL) http://myrapid.com/webcall/ Promanager (Public Domain licence) http://sourceforge.net/projects/promanager Double Choco Latte (licença GPL) http://dcl.sourceforge.net/ Wreq (licença GPL) http://www.math.duke.edu/~yu/wreq/ CACIC http://guialivre.governoeletronico.gov.br/cacic/sisp2/downloads/donwloads.htm Algumas fontes: http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems http://en.wikipedia.org/wiki/Comparison_of_open_source_configuration_management_software http://linas.org/linux/pm.html
