There is another manager at OneAmerica that is looking for another BA with SalesForce experience like Ravali.
Same location for OneAmerica. Please let me know if you have any resources that could be a good fit! Would love to get another one on board! Duration: 12 Months to start Location Indianapolis, IN Rate: $48/hr MAx Sr. Business Analyst Job Description: This position will help assist in the overhaul of the current telephony system and migration to the new telephony system for the Indianapolis based OneAmerica contact center. In addition, the project will be implementing and releasing Salesforce Service Cloud into the contact center, replacing an old ticketing system. This position ideally has experience with Avaya, Salesforce, and contact center technologies in general, with an emphasis on Salesforce. This position challenges conventional thinking and consults with both business and IT leaders to identify business change opportunities to help achieve key business objectives of the enterprise. This position assists in defining business and IT requirements for major/complex business change initiatives as well as the functional design of business process and business system solutions. This position assists business leaders in managing and integrating change back into the organization to minimize the impact of changes to the affected business areas. This position requires the ability to demonstrate complex root cause analysis and problem solving capabilities. This position requires experience with defined software development methodologies for execution of work throughout the development lifecycle. Define Business Requirements. - Partners with key stakeholders in the business to elicit and document requirements to drive solutions and deliver results Business System Design. - Working jointly with the business and IT, leverages business requirements to develop detailed functional/nonfunctional specifications Analysis/Problem Solving. - Identifies problems, secures relevant information from all stakeholders, clarifies key issues, considers alternative solutions, and takes steps to solve the problem and prevent re-occurrence (i.e. root cause). Manage Business Change. - Partners with all stakeholders impacted by business system and/or business process changes, where applicable, to ensure all changes are managed back into the business in a way that minimizes impact to the customer. Provides Leadership and Mentoring - Mentors and provides leadership for standard processes and methodologies used in systems development, work management and governance. Change Agent. - In the spirit of continuous improvement, always challenges the status quo and challenges others to rethink current processes, structures, policies, methodologies, and assumptions related to role of Business Analyst. Business/IT Consultant. - As one in the unique position to help bridge the gap between IT and the business, provides consulting services to both IT and the business to help bring understanding to the intersection between, and integration of, business process and business applications. Project Management. - On occasion, for small projects or projects not staffed with a Project Manager from the CPMO, manages projects using the standard OneAmerica Project Management Methodology. Skills required for this role on this specific engagement. - *Experience with Salesforce* - User Experience and User Interface Design experience - Agile experience preferred - Working knowledge of Waterfall - Experience with various modeling techniques (Context and Process Diagram, Event Response, State, Use Case Design, etc.) - Experience with Microsoft Word, Excel and Visio - Experience with a variety of facilitation and interviewing skills and techniques - Experience with telephony - Experience with contact center applications and integrations - Experience with documenting and refining business process workflows - Experience with financial recordkeeping systems and integrations Strengths required for this role Common Business Analysis Strengths - *Analytical*: People especially talented in the Analytical theme search for reasons and causes. They have the ability to think about all the factors that might affect a situation. - *Communication*: People especially talented in the Communication theme generally find it easy to put their thoughts into words. They are good conversationalists and presenters - *Activator*: People especially talented in the Activator theme can make things happen by turning thoughts into action. Once a decision is made, they want to act quickly. Critical Strengths for this Engagement - Communication between IT and the business will be critical. Should be able to understand business needs and translate them into IT application interface workflows - Analytical – required to ensure integrations between systems can be accomplished and document the strategic solution - Activator – this role will require someone that can obtain information and quickly document and present it Gateways required for this role: - Experience OR minimum education will be considered: 4 year degree and 6 years of experience in business or systems analysis, OR 10 - 12 years of experience in business analysis or systems analysis. Kind Regards *Fazal Mahmood* *Aspire Systems Inc.* *Certified Minority Owned Business Enterprise (MBE) * *E-Verified Approved Employer* *Four Time Award Winner ( 2009 & 2010 & 2011 & 2012) Best of Danbury Award* *Approved Inc. 500 Company* *Corp Office:* *36 Mill Plain Road, **Suite # 16, Danbury, CT 06811* *Ph : **203 778 9992* *Fax : 203 798 0060 <203%20798%200060>* *Email: **[email protected] <[email protected]>* *Yahoo IM*:* fazalmrecruiter* *URL: **www.aspiresystem.com <http://mail.aspiresystem.com/exchweb/bin/redir.asp?URL=http://mail.aspiresystem.com/exchweb/bin/redir.asp?URL=http://www.aspiresystem.com>* -- You received this message because you are subscribed to the Google Groups "java-core" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at https://groups.google.com/group/java-core. 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