Did you do any of the things we have so far recommended, like scan for and remove any possible spyware? Do you know what we mean by spyware? (Spyware is another form of malware, not necessarily a virus. (It could be 'ad-ware'.) Some spyware programs have been known to cause download problems with other software.) Did you have any successful downloads since your recent installation of Winzip? Did you have any problems installing Winzip? (Was it the most recent version of the program?) You will, now, or in the future if you don't have any at present, you need to install at least Ad-Aware and Spybot Search & Destroy, which both are anti-spyware programs that complement easch other in terms of how they work. If you have an anti-spyware program, scan your sysstem with it (if you have not done so before) now. I just have an idea that if you uninstall Winzip, that might tell us whether the problem is related to that or not. (Winzip doesn't handle files in quite the same way as your ordinary .exe. files.) It is very poossible that you will not solve this problem by one simple or straightforward step, so you need to think to do one thing at a time unless you know what to do then.
----- Original Message ----- From: Terry Olandese To: jaws-users-list@googlegroups.com Sent: Thursday, January 25, 2007 3:04 PM Subject: [JAWS-Users] Re: help me with downloads I will try to answer your questions to the best of my abilities and I thank all of you for all of your help. I'm using internet explorer 6. The problem started Wednesday morning, the 24th, around 9 eastern. I have been able to download things successfully in the past. The last updates that were installed were about a month or so ago, but I'm not quite sure what they wer. The only thing that I had noticed from that installation was that when my outlook express compacts, I see dot bak files files of all the folders that I have in my outlook program. Such as deletd itemse.bak, recipes.bak, sent items.bak, games.bak, and so on. I could still download after this installation though. I download things from send space, just some things that people put up there. Could I have gotten a virous from there? The only things that i have installed in the past week was dvd audio extracter, and winzip. I have not reconfigured anything. I don't know how. heh heh heh. I am using nod32, and the windows firewall which is on. I have jaws 7.1 pro, and windows xp pro. I can go to the internet and look around. For example, if I go to the jim kitchens web site, I can look at all of the games he has, but when I would try to download one of them, this is what use to happen. Say for instence i enter on the siman game, I should come up with a dialogue box that says do you want to open or save this, I would click on save. Then I would come up with a box that wants to know where you want the file to be saved to. At that point I would pick the place and enter on the download button and the game would be downloaded. Now, this is what's happening. I go to kitchens site, and enter on a game that I want to download. A dialogue box comes up that says, File download dialogue, getting file information. It acts as though I've already selected the save option and told it where to put the game, but I do not get that choice. Then if i let it set there for almost a minute I get a message that says, internet explorer can not open this file or the site can not be found. I would appreciate any suggestions. I will gladly give someone my phone number if they would be willing to call me, or I would call them. Thanks. Terry ----- Original Message ----- >From: "Ricque" <[EMAIL PROTECTED]> To: <jaws-users-list@googlegroups.com> Sent: Wednesday, January 24, 2007 8:04 PM Subject: [JAWS-Users] Re: help me with downloads > > Hi Terry, > Your description of the problem is rather vague. > Can you give us some more information, that might help us better > troubleshoot the problem? > Try answering these questions: > 1. What internet browser are you using? > 2. When did this problem begin? > 3. Were you able to download from the internet before? > 4. Have you recently installed any Windows updates? > 5. Have you Have you recently re-configured, or installed internet > security > software? > 6. Are you getting any type of error messages? > 7. Do you have a firewall installed and running? > If you can give us some answers to these questions, we'll have more > information to work with. > Something about your system has had to change to cause this problem. > Let us know, > Richard Justice > ----- Original Message ----- > From: "Terry Olandese" <[EMAIL PROTECTED]> > To: <jaws-users-list@googlegroups.com> > Sent: Wednesday, January 24, 2007 5:27 PM > Subject: [JAWS-Users] Re: help me with downloads > > > Hello. That does not work either. I would appreciate any suggestions that > you can give me. Thanks > ----- Original Message ----- > From: Denny Huff > To: jaws-users-list@googlegroups.com > Sent: Wednesday, January 24, 2007 4:58 PM > Subject: [JAWS-Users] Re: help me with downloads > > > Have you tried tabbing to the link for downloading the file and then > press > your application key and arrow down to save as? > > > > > ------------------------------------------------------------------------------ > From: jaws-users-list@googlegroups.com > [mailto:[EMAIL PROTECTED] On Behalf Of Terry Olandese > Sent: Wednesday, January 24, 2007 2:24 PM > To: jaws-users-list@googlegroups.com > Subject: [JAWS-Users] help me with downloads > > > Hello. When I try to download something it says file download dialog. > Getting information. Then nothing. It doesn't let me choose where I want > to > put the file, and whether or not to save it or open it. I've cleared > cookies, I got rid of the timporary files, and tried to run a virus scan. > I > am using jaws 7.1, xp pro, and I have nod 32. Thanks for any help. Terry > > > > > > > > > > __________ NOD32 2004 (20070124) Information __________ > > This message was checked by NOD32 antivirus system. > http://www.eset.com > > __________ NOD32 2006 (20070125) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com --~--~---------~--~----~------------~-------~--~----~ Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/jaws-users-list%40googlegroups.com/ Address to contact the management team: [EMAIL PROTECTED] You received this message because you are subscribed to the Google Groups "JAWS Users List" group. To post to this group, send email to jaws-users-list@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/jaws-users-list?hl=en -~----------~----~----~----~------~----~------~--~---
