Joanne, First, are you saying this problem began with both versions of JAWS at the same time? If so, it seems more likely that there's another cause than that they suddenly both need repairing.
I haven't used it, but JAWS 18 now has audio ducking, which might at least explain what's going on with JAWS 18. Here's a brief FS synopsis: Audio ducking. Lower the volume of other programs while JAWS is speaking. This option will be in the startup dialog, which you get to in help. Also in settings center, which you get to by typing volume. Only available as default, but FS plans to make it application-specific in the future. Please follow up if any of this needs more explanation. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of joanne Sent: Thursday, February 09, 2017 10:59 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] when using any media player jaws volume lowers considerably Now I remember many of us struggling many years ago with the problem I'm having, usually happening with the old real player but also with some winamp output plug-ins. So I'm surprised that it's happening and I know my settings are right. Jaws is set to allow other audio and my players are no different than they've always been. But whether it's Jaws 16 or 18--the 2 I have on my windows 7 system--if I play an audio file and use Jaws, the Jaws volume goes down super low. I don't have loud volume on my media players mostly because I want to work with other programs while listening to music. But as soon as an audio file starts I can barely hear Jaws. The file stops; Jaws comes right back up to the right volume. This is a dell system with real tech high definition, and between Jaws going out and the shaky type sound of the files I don't know if it's sound card or external speakers or maybe Jaws needs repair? Would appreciate any thoughts. Joanne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
