Smile. That's what you should, emphasis, get. Sigh. Neither my friend nor I do, unfortunately. We're using different browsers, and neither of us has changed browser settings from the default. What's so frustrating is that we used to be able to access this information on the Amazon page with no problem. What's changed? I have no need of this at the moment, but it's the principle of the thing that annoys me. Another smile. There has to be a reason. Just trying to eliminate variables. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Dave...Oregonian Sent: Wednesday, April 11, 2018 11:04 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon Accessibility Issue
Rebecca, Strange. When I go to "Your Account" I find a heading titled "Payment Options" and under that a link "Edit or Add Payment Method" There I get a list of all the credit and debit cards I've used, and the ability to add or delete any of them. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer ----- Original Message ----- From: "Rebecca Lineberger" <drlineber...@embarqmail.com> To: "jaws user's list" <jaws-users-list@jaws-users.com> Sent: Wednesday, April 11, 2018 19:45 Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/