thanks david. -----Original Message----- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Griffith Sent: Wednesday, February 25, 2009 3:59 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Urgent Warning - Do not install Rapport
Dear list, This is a warning not to install the Rapport Financial security software if invited to by your bank. This morning I tried to access my internet banking site, Nat West in the UK. I was met with a window telling me that I should install the Rapport financial protection software to enhance security. As Nat West has reassured me in the past that they always check their web pages with Jaws I accepted the invitation to install. . Basically the software then knocked out all IE browser capacity with Jaws. Jaws could only read the titles of web pages , could read no text from the actual pages and could not detect any links or form fields on pages. Alarmed by this I rang up Nat West Technical Support. Basically we spent about half an hour deleting cookies, looking through add ones etc. to no affect. At the end the Support Team worker confessed that they had had several other calls from visually impaired users complaining of this problem but could only offer to pass the concerns up the line. I eventually investigated add remove programs on my own initiative and discovered Rapport there. Amazingly any attempt to uninstall the program is responded to with an inaccessible interface which Jaws cannot cope with. I enlisted the help of my sighted wife and she told me that the un-install wizard includes a screen with a graphics capture in which a user needs to type in letters displayed on an image. This means that it is impossible for a screen reader user to un-install this software unless they have sighted help. Once Rapport was removed Jaws was able to read web pages again. I have complained to Nat West and have urged them to post a warning for screen reader users on their page. I have been reassured over the phone that I should be able to continue to use the bank online services and I will not be any more liable for not installing the software. However, as I am required to check a box on the site that I have read the message about downloading and installing Rapport I am not so confident about this verbal reassurance. Anyway I thought I should post an urgent message to stop others encountering this problem who may not have sighted help. Regards David Griffith Tel 020 8521 3044 Mobile 07748357103 My Low Vision Resources Web Site is http://www.nonags.org/members/dajgriff/ Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to jaws-users-list-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: jaws-users-list-requ...@jaws-users.com Use the following address in order to contact the management team jaws-users-list-ow...@jaws-users.com If you wish to join the Blind Computing list send a blank email to the following address: blind-computing-j...@jaws-users.com Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to jaws-users-list-le...@jaws-users.com For help from Mailman with your account Put the word help in the subject or body of a blank message to: jaws-users-list-requ...@jaws-users.com Use the following address in order to contact the management team jaws-users-list-ow...@jaws-users.com If you wish to join the Blind Computing list send a blank email to the following address: blind-computing-j...@jaws-users.com
