Hi Kimsan,
Here are a few other things to try. If these don't work then we might have
to change an entry or two in the Windows registry and disable add-ins
through a group policy. Let's take the continuance of this off list. But
check a few things before you decide if you want to go that route. I know
there are people who have disabled the windows search service, but that will
affect the index searching elsewhere as well.
First uncheck the add-ins you are able to and leave Outlook. Before opening
Outlook again make sure all Outlook.exe processes are ended. Remember to
look for multiple occurrences of the process. Open Outlook again and see if
it opens without the error message. If not then when Outlook opens again go
back and enable the add-ins that you disabled.
The next thing to try is to disable your AVG temporarily. After doing so,
with Outlook closed be sure all Outlook.EXE processes are ended. Open
Outlook to see if you still get the message. If not then it might be your
AVG is causing a problem. Remember to start AVG again.
You can try disabling your instant searching functions. Go under the tools
menu in Outlook and open the instant search menu. Searching options will be
a submenu choice. Open the options. You will find a list of PST files that
are being searched. Uncheck each of them and then use apply or OK. Close
Outlook. Make sure all processes have been ended. Start Outlook again to
see if you still get the error message.
If you have any synchronization program running in Outlook then also try
disabling it, leaving Outlook, ending all occurrences of the Outlook.EXE
process and then going back into Outlook.
If the above steps still give no resolution then let me know and we might
need to use a group policy and a couple registry changes.
Again, if the above solutions don't work for you then Email me directly to
continue working on this problem if you want to.
Take care.
Brian Lee
brianl...@charter.net
----- Original Message -----
From: "Kimsan" <ksong8...@msn.com>
To: <jaws-users-list@jaws-users.com>
Sent: Friday, September 04, 2009 3:56 PM
Subject: Re: [JAWS-Users] question about outlook
Hi Brian,
I am going through the steps you suggested and I keep getting this
message. Microsoft Office Outlook
This add-in is installed for all users on this computer, and can only be
connected or disconnected by an administrator.
OK
That's weird because I am the only user on here.
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