I first did a system restore with the point right before I attempted the update. When the system was restored I was prompted for the jaws 14 update. Proceeded with the update and it came back talking. --- Please visit my home page, it is motivational, educational, inspirational with a touch of humor. There is also a very extensive resource list for the blind. http://www.LennyMcHugh.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/