Hi Everyone, Yesterday, I posted about a problem that I was having with Jaws not running after I had removed Visual C++ Redistributable 2005 and 2010, as instructed by FS tech support, as part of an attempt to fix FS Reader. I decided that if removing those Visual C components caused the problem then reinstalling them should fix the problem and it did.
Thanks, Scott Duck -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Scott Duck Sent: Tuesday, July 2, 2013 11:01 AM To: Jaws List Subject: [JAWS-Users] Problem With Jaws After Removing Visual C++ 2005 and 2010 Hi everyone, First of all, I have contacted FS tech support about this but, while I am waiting on them to get back to me, I am hoping that someone on the list will have some suggestions. I have never gotten FS Reader to run on this Windows 8 machine. I contacted FS about the problem. They told me that I needed to remove all versions of Visual C++ redistributable 2005 and 2010 and then do a repare of my JAWS installation and then, possiably, reinstall FS reader. I asked them if removing these Visual C components would potentially cause any problems and they assured me that it would not. I attempted to remove all versions of Visual C++ Redistributable 2005 and 2010, as instructed. There were two or three components of both the 2005 and 2010 versions of Visual C listed. I was able to remove all of them accept for the last component of the 2010 version. When I tried to remove that one, I got an error message from Windows Installer saying that the program could not run because MSVCR100.DLL is missing from my computer. I restarted the computer and, when it restarted, JAWS would not run. I thought that JAWS not running at this point might just be part of the whole process and so I started Narrator and proceeded with the JAWS repair, using my iPhone to read the instructions in the E-mail from FS tech support. However, the JAWS repair would not run. I got a error message saying something about it not being able to install components. I was not able to review the message to copy it down because I do not use Narrator very much and so I am not familior with it. I am typing this using NVDA and I would very much like to get back to JAWS. It appears to me that removing the Visual C++ Redistributable 2005 and 2010 components caused some problems. JAWS will not run and the JAWS repair will not run. Do any of you have any idea what has gone wrong and how to fix it? Do you suppose that doing a system roll back might help? Any thoughts are much appreciated. Thanks, Scott Duck For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
