Hi all, I'm using Jaws 15 professional, office 2013 and win 8. I have been living with this issue (outlook not announcing the numbers of unread messages) since I upgrade to outlook 2013. I've done all I could but the issue persisted. Since then, I've been expecting a fix by any of the updates but to no avail. This issue is really a pain. Godwin Adoyi Ghana, West Africa -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Alan Robbins Sent: Monday, December 30, 2013 3:04 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders
Robin, Good suggestion. I know Eric is on this list so I'm sure he has seen the thread on this. Al -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of East, Robin Sent: Monday, December 30, 2013 9:52 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders I believe Freedom Scientific has been trying to improve their "image" and their" consumer relations". As such I would send an email higher up the ladder. This is the messaging that Freedom Scientific have been trying hard to correct and I think note to Eric would be appropriate. Later... Robin East -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Alan Robbins Sent: December 21, 2013 6:45 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders This is exactly why it bothers me calling them. They always start by messing with your machine. Obviously if the problem was not present prior to update and it was for you and others after it must be something within the update. I did apprise them of my problem too so hope it gets fixed hope others will email them as well Al -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Saturday, December 21, 2013 7:13 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders As a follow up, I was on the phone with FS escalation tech support on Friday and was able to reproduce the same issue I was having with the number of unread messages not being spoken by Jaws after a while. We tried everything from resetting Outlook to its defaults and repairing JFW. I even got visual confirmation from my wife that the number of unread messages was still appearing on the screen. Nothing worked. The only work around that could be used was making use of the control+y command. In any event, while they took note of the problem, they mentioned that if it was only being experienced by only a handful of folks, then iti may not get the priority to be addressed right away. Especially if they couldn't reproduce it on their end. I would ask (recommended by FS) that others who are also dealing with this problem also contact them to see if it's a larger issue than just something that's happening on one or two machines. The incident number I was provided with was 228648 Earlier today I tried a system restore to a time before the update and lo-and-behold, it worked. Jaws is and has been announcing the number of unread emails in folders without having to use the ctl+y command which I found to be an unnecessary step. I think for now, I'll leave well enough alone and stick to the earlier version of Jaws 15 since this particular bug is rather big in my case. Hopefully others can provide FS with feedback if they come across it so that it can be addressed in the future. The specs on my set up if anyone wants to compare are JFW 15 Pro, Outlook 2010, Windows 7 Premium 64 bit. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Alan Robbins Sent: Thursday, December 19, 2013 9:41 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders I wrote to them and apprised them of the issue as well. The reason I don't like to call is they automatically assume it is my computer and want to start tinkering with stuff which I would prefer to do myself. Sometimes it is fix one problem and create two more. I'll let the list know what they say Al -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Thursday, December 19, 2013 12:22 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders As far as my machine, everything's up to date. I got off the phone with FS support earlier this morning and after showing them the issue I was having, they made note and were supposedly going to escalate it and get back to me. When or if that will happen, who knows. It's too bad since a lot of the fixes in the latest update addressed some issues I was dealing with, but this email thing really affects my work. I may just have to go to the previous JFW 15 version if there isn't an immediate fix available until the next Jaws update and see if it'll get addressed then. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Hicks Steven (CORNWALL IT SERVICES) Sent: Thursday, December 19, 2013 12:41 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders Have you the latest Video driver and chipset pack? -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Alan Robbins Sent: 18 December 2013 21:34 To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Bug with latest JFW 15 with Outlook folders Sporadically, but not consistently. I will watch for this as it occasionally happened before update too. Usually if I close Outlook and relaunch it it seems to fix the issue Al -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Wednesday, December 18, 2013 1:05 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Bug with latest JFW 15 with Outlook folders Hello list, I downloaded the latest JFW release from yesterday and am noticing a bug that for me is significant and was curious to know whether others are experiencing it as well. In my Outlook 2010, I have six separate inboxes listed in my Favorites treeview section. This enabled me to have quick and easy access to each email inbox with minimal arrowing. Previously Jaws would announce "Inbox" and if there were any unread messages, the number of unread emails in that particular inbox as well. Now, since updating, Jaws only announces this unread information for the first few moments after launching Outlook, but soon after, JFW does not announce any unread messages even if there are any in that particular folder. These emails are a mixture of personal and business. My mailing list email is always getting emails all day. Whereas other more important accounts may receive Them more speratically. I now have to go from inbox to inbox to check to see if there are any emails be ith when I get a chime notification of a new message or if I happen to step away from my computer or am doing something else that takes my focus away from the pc. Are others in fact noticing this issue as well? I hadn't changed any settings in my Outlook or Jaws from the prior version of JFW 15 that I was running yesterday to today when I installed the update. 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