Hello. I just finished a session with the Geek Squad overnight, taking 10.5 hours from start to finish. I believe all is resolved, but it would have been much quicker, if the Tech had called me as directed. Nevertheless, I did speak with a Supervisor about the problem of downloading the applet and being able to easily check proper boxes along the way. A matter of fact, I spoke with 2 supervisors during the night about JAWS and the problems many of us have with this process required to start a session. I actually needed the assistance of good eyes to get the applet ran, accepted, okayed and yessed along the way. Both support specialists wrote another message directly to their supervisors who work in the highest tier of escalations. Hopefully, something good will result from all of this time spent overnight. Let's hope I simply do not need their services anytime soon which would be the best resolution to the problem to begin with. Thanks and have a pleasant day.
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Ingram Sent: Friday, February 07, 2014 6:04 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 If they use something similar to go to assist, then it should work because I had to do exactly the same thing with the exception that teen viewer, was already on my system. I don't know what to tell you. ----- Original Message ----- From: "Liuda Balcius" <balciu...@gmail.com> To: "Jaws Users " <jaws-users-list@jaws-users.com> Sent: Wednesday, February 05, 2014 7:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > Twice now I have tried unsuccessfully to receive tech support from the > Geek Squad 1800 location. I do everything required and it does not > hook up with the supporter into my system to work ultimately. > > First you must enter a 6-digit code, then run a tiny program, > accept, then okay twice. I get all the way to the second okay and it > never appears on the screen that JAWS reads with the Pc or JAWS > cursor. This has to be one of the most frustrating unfortunate > situations for JAWS not to read properly apparently. > > Has anybody ever successfully received this type of service using JAWS? > If so, was it difficult or what did you do that I cannot figure out? > There must be some trick. > > Thanks always. > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
