Revert back to Adobe Reader. FoxIt is not, or is not very, accessible.
----- Original Message -----
From: "Andy Shields" <ashie...@wxxi.org>
To: <jaws-users-list@jaws-users.com>
Sent: Friday, August 08, 2014 4:16 PM
Subject: [JAWS-Users] A PDF question
Hi, listers,
I'm using JAWS 15.9023 with Windows 7. I have an ongoing issue with
PDF files, which will only display the top (address and menu bars) and
bottom, but none of the actual, interior content of the window or
file. Even this minimal amount of information is all I can get using
the JAWS cursor; the PC cursor just registers the PDF file as
"blank." I've tried using ShiftF10, or the numpad slash, to simulate a
right mouse click, and this is all I get. These things used to work
consistently when I had WindowEyes years ago, but I've had this
problem with PDFs, either downloaded or e-mailed documents, for some
time. At first I thought it was a function of some corrupted files
that I was never able to delete, that seemed to be effecting the
functioning of Adobe Reader here at my worksite. But we have recently
upgraded from Windows XP to Windows 7, and changed from Adobe to
FoxIt. (I admit to not knowing much about this program, but it should
have allowed the document I linked to to be read easily in a
straightforward way.) I had a sighted IT person here at work observing
this, and he's usually pretty aware of how my setup is used and its
capabilities, and neither of us has any idea how to resolve this. It's
actually been more than a year since I've been able to get JAWS to
read or access PDFs at all and, as I've tried to describe it, this
seems to be a more general and consistent problem than I thought.
Sorry for the long walk through all of this; my basic question is, am
I missing some obvious steps that will get these PDFs to display
properly. Is there a setting that needs to be changed, engaged or
taken away? It's almost as though any files of this type are literally
blocked, and since it is so consistent, I'm hoping the solution is
something basic and obvious. I meant to add the specific information
that, while using the JAWS cursor, down-arrowing took it directly from
things at the top, with one more keystroke, to "64.22%" at the bottom.
I just rmembered that, even when not reading PDFs, a similar thing
often happens when I'm trying to use the JAWS cursor to read other
parts of a webpage; it will say "100%" and "Done", at the bottom, but
again, none of the actual "content" from within the window (or maybe
frame would be better) is shown. So, this is even more basic; why is
my JAWS not displaying things either within or around a window, which,
I always thought, is part of what it's meant to do? If this is covered
in some recent postings, I apologize; I try not to look at the daily
digests until I'm done with work tasks, so I tend to get behind. I'd
really appreciate any help you can give me.
Andy
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