Michelle, try this. Go to control panel. Then, hit the letter T till you hear trouble shooting link. Then, hit the letter P till you hear programs link. Then, arrow down through several things, till you hear windows media player settings. Hit enter there, and tab over to advanced link. Then, you will hear something fix button, and it should correct the problem. Most of the time it does. Jim
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Michele Thredgold Sent: Monday, September 15, 2014 6:50 AM To: JAWS List Subject: [JAWS-Users] Windows Media Player Issues Hi all. I have having serious issues with Windows Media Player on a Toshiba laptop running Windows 7 and the latest JAWS update. Unfortunately, I'm having trouble getting Media Player to work long enough to find out what version it is. Whenever I try to use it, my laptop starts to whirl as though Media Player is taking up all the memory or all the processor's energy. Often, it takes over a minute for a track to start playing or for the program to open. It often comes up with the message: "Windows Media Player is not responding" as well. Were I to uninstall it from my laptop, how can I access it from scratch? Which version is the most accessible? Thanks. Michele For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/