I tried to add a new email address to my wlm page, which I did, but now every time I open wlm, it asks me to verify my new account, but when I hit the “see or hear characters”, nothing opens, so does anyone know what I need to do, besides hitting escape each time. I have no idea what wlm version I have, but run win 7, 64bit, jaws 12 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/