If one has placed an order on the computer and is trying to return it on the computer one should not have to use the phone. Some of us don't want to spend time sitting on hold, slogging through menus and spend an hour doing something they should be able to do in minutes. I happen to be one of those persons, I hate sitting on hold, dislike the music and the advertisements, hate being transferred multiple times to finally get the right person. I'd love to have a person around who would do that kind of stuff for me, my late husband did mainly over the last years because I was working. I am not now but I want to just give up entirely after spending hours on such detritus. I want to order from the computer, communicate and walk away for a while. Given any choice at all I will use the computer over the phone for anything dealing with supposed customer support. Cousin loves the phone, thinks she gets something accomplished, I let her do it if at all possible and I spend time in another room. Customer service is, in my humble opinion usually so frustrating that I am tempted to have the phone taken out. Nothing worse than waiting and waiting for the correct person to assist and it happens all the time. Point being made is every part of a purchase or return should be accessible to everyone!
Rose Combs roseco...@q.com A picture may be worth a thousand words but it takes up three times the memory! -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Alan Robbins Sent: Friday, July 17, 2015 4:40 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] returning item I believe you can call them. I do remember encountering the issue you are but somehow figured a way to do it. I wish I could remember but it took me quite a bit of trial and error Al -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Sherri Sent: Friday, July 17, 2015 7:33 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] returning item I'm running Jaws 15. I forgot to mention that, but I also have Jaws 12 still on the computer and it is not working either. Sherri Brun NFBF Newsline Chair flmom2...@gmail.com President, NFB Central Florida Chapter Character is the side of yourself you choose to show the world. Integrity is what you do, what you say and how you act when you think no one is paying attention. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
