Hi, I've been training JAWS users in call centers for many years. We've always used dual headsets, usually made by plantronics and purchased through maxi aids. One side of the headset connects directly to the computer's sound port and the other connects to the telephone system. The maxi aids item number is: SMH 1783-11Hope this helps.
Rick PetersenVirginia Support Services For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/