Hi Al,
I must be the other person who reported this issue to FS. I do have
a case number and they have gotten back to me, so someone seems to be
working on the problem.
I also urge others to contact FS.
Don
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Alan Robbins
Sent: Wednesday, November 25, 2015 4:02 PM
To: Jaws-Users-List <jaws-users-list@jaws-users.com>
Subject: [JAWS-Users] Jaws crash/pause update
Hello list,
Well I just got off the phone with a senior Jaws
escalation specialist. He called to get additional information on the Jaws
crashing and/or pausing issues some of us are having with Jaws 16 and/or 17
and Windows 7 and/or 10. I know we have had several folks speaking of some
or all of the above. Unfortunately only myself and one other person has
reported this to Freedom Scientific as far as he knows of.
The purpose of this post is to urge anyone having this issue (all or part)
to contact Freedom Scientific by phone or email to report this issue. This
will generate a case number and the team can then try to get at some
similarities to begin to debug the issue. Again, and this has been said many
times, if you don't report issues to freedom scientific and only do so on
the list, remedies will not be made. So, you can let me know on list or off
if you report.
Best,
Al
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