The MS support folks work for MS, so their first allegiance is to MS. Simple as that.
Andy -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tom Behler Sent: Monday, January 25, 2016 9:31 AM To: jaws-users-list@jaws-users.com Subject: [EXTERNAL] Re: [JAWS-Users] Update On "Get Windows 10" Saga This is exactly why I continue to be so disturbed by this entire scenario. I can assure you that if the "get windows 10" notification re-appears on my computer, the Microsoft Accessibility Support line will get another call from me, and I will not be happy. I always teach my studednts and my children to choose their battles, but this is a battle that I feel must be engaged in. I find it totally un-acceptable not to have the complete and free choice of whether or not to install an operating system, or any software program for that matter. And, to be constantly harassed if you do not is totally un called-for. Dr. Tom Behler from Michigan -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Annette Carr Sent: Monday, January 25, 2016 9:21 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Update On "Get Windows 10" Saga I just got off of the phone with the Microsoft Accessibility support line. I can't say that I am as happy as the rest of you have been with the assistance I received. Before beginning to remote into my computer, he tried every way possible to convince me to let him install Windows10. Maybe he just did not understand English well. I finally had to ask to speak to a supervisor or manager, and he then agreed to do what I was asking. When he was done, I asked him to review what he had done. He told me that he hid the Windows10 installation icon. I asked how long will the icon stay hidden and he said for a few days. I told him that I wanted it removed completely from my computer and he said that there is no way to do that, and that I will be happier in a few days if I would call back and have them install windows10 for me. So on the positive side , I will not be annoyed by the Windows10 update window for a few days. Annette -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tom Behler Sent: Sunday, January 24, 2016 6:29 PM To: Jaws users list Subject: [JAWS-Users] Update On "Get Windows 10" Saga Hello, everyone. As I stated earlier, despite my best efforts, the "Get Windows 10" message re-appeared on my home Windows 7 computer once again late this afternoon. Admittedly, I did not install the GWX control panel program software that a few had suggested, because I was a little leary of putting new software on my computer without really knowing what I was doing. Anyway, having spent far too many hours on this needlessly-created issue so far, I decided to call the Microsoft Accessibility Hotline for assistance. It turns out that somehow, the "get windows 10" message, and associated files had been installed on my computer in several different locations. It took the accessibility specialist a full hour to get everything properly uninstalled and operating as it should. I couldn't tell for sure, but I even think the accessibility specialist was getting frustrated at several points. I used this situation as an opportunity to let her know in no uncertain terms that Microsoft is not making any friends among blind computer users who are being harassed repeatedly with the "get windows 10" message, and that I would hope this could somehow be taken into consideration. I am sure, as someone else pointed out, this complaint and my situation will not mean diddley to Microsoft. But, I would urge anyone with this issue to contact the Accessibility Hotline, rather than trying to go it alone with only frustration as the end result. At least, this is my suggestion at this time, based on my recent experience. Dr. Tom Behler from Michigan For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
