Steve, I agree with Jason entirely. You seem to have an issue with contaminated or missing components. I'd completely uninstall all of your Jaws versions. When you are asked if you want to remove the accompanying files, you should indicate Yes. Once all of your Jaws versions are gone, then re-install from a clean copy of Jaws 18. Let me add one more important caution. Make sure you have the Product ID code or your licensing code for Jaws. You have a unique ID code which is yours alone. If you don't know it, contact Freedom Scientific, go through their verification procedure and make a record of your ID.
We had this issue some time ago and that's what we had to do. Once you get past all of that, you'll have to recreate environmental settings for all of your applications. In plain English, you will have to open each application and set Jaws up to work by making specific settings. It's a mess, Steve but it may be the only way you can get back to using Jaws again. Normally, "shared components" aren't an issue but in your case, there's a problem and that's why you are getting those messages. JOHN AND LINDA JUSTICE WITH GUIDE DOGS EDWIN AND CALYPSOE PERSONAL E-MAIL: john_just...@verizon.net -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Boodram Sent: Friday, December 30, 2016 12:59 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Could someone please help me with a JAWS problem? Hi All, no matter how much time I reinstall JAWS the programme just won't start. I get the message "one or more shared components are missing. Please reinstall this product in an effort to fix this problem." I was using JAWS 17 64bit but when I tried to upgrade to JAWS 18 the problem started. Now not even JAWS 17 or lower won't install. I am using NVDA to write this email and I don't know how to disable AVG so uninstalled the antivirus altogether. Please help me someone. Thanks a million. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
