I've used the Amazon returns page, and as usual, don't find any problems with the controls, etc. Given that there are so many iterations of JAWS version, operating systems, video card/drivers, IE versions, and user settings, it's no wonder that we users often have drastically different experiences with the same web site.
Dave Oregonian, woodworker, Engineer, Musician, and Pioneer ----- Original Message ----- From: "Adrian Spratt" <adr...@adrianspratt.com> To: <jaws-users-list@jaws-users.com> Sent: Sunday, January 08, 2017 19:24 Subject: Re: [JAWS-Users] Amazon.com I don't understand how this responds to what I and others wrote. Like you, I use IE. Also, as I said, I don't use their accessibility page exactly for the reason you indicate: that such pages risk segregating visually impaired people. Often in such cases, information is inadvertently excluded that is available on the company's regular website. The fact is that Amazon's website is unusually accessible. Rather than write off an entire website as inaccessible when you may be having problems but other screenreader users aren't, contact Amazon and specify the exact problem. When I've done so with Amazon, I usually notice a fix in the days and weeks to come. I wish all webmasters were as responsive. We owe such companies respect. I've never had to use Amazon's return page, so it may be something for Amazon to look into. If no one else on this list has a suggestion for you, go ahead and alert them. But if you attack them on the grounds that their website is generally inaccessible, you're doing both Amazon and many screenreader users an injustice. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Gene Warner Sent: Sunday, January 08, 2017 9:19 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon.com First of all, I use Internet Explorer, I tried firefox once, but found that it introduced its own problems, so I went back to IE. One common problem is buttons with no meaningful labels, just "button" or "submit query". When there's only one it's not much of a problem, but when you get three buttons next to each other all with the same useless label. Today I had to return an item, I was able to get to the returns page, but could not check the check box for the item I was returning, nor could I get the drop down list of reasons for my return to work. In the end I had to call their customer service and get their help to submit the return request. This wasn't the first time I had to do this either, the first was several months ago and the problem persists, as does the unlabeled buttons problem which is well over a year old. Honestly, I would think that it would be more efficient to use best practices for accessibility on their main site rather than to try to segregate screen reader user to an equally flawed and less functional site. It rather reminds me of how African Americans were treated in the early sixties and before, separate and unequal. Cheers! On 1/8/2017 7:17 PM, Adrian Spratt wrote: > I want to explain. First, I don't use Amazon's accessible page. I agree > with you on that. I also realize the regular Amazon page is dense, which > is because it's packed with information. But navigating by h for heading > and b for button gets me to all the areas I usually want. > > I used to have difficulty when a page offered periodic shipments, as > opposed to a one-time purchase. However, Amazon seems to have fixed it. I > brought it to their attention many months ago, and I'm sure others did, > too. It isn't the only problem I've alerted them to that they've > addressed. > > So, where are you finding problems? > > -----Original Message----- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] > On Behalf Of Adrian Spratt > Sent: Sunday, January 08, 2017 6:49 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] Amazon.com > > Amazon is exceptionally accessible. What specific problems do you > experience? > > -----Original Message----- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] > On Behalf Of Gene Warner > Sent: Sunday, January 08, 2017 5:29 PM > To: JAWS Users > Subject: [JAWS-Users] Amazon.com > > Hi everyone! > > Does anyone else here shop at amazon.com? I am frequently presented with > accessibility challenges on their main site and often find that their > supposedly screen reader optimized site suffers from the same > accessibility challenges, making it hardly worth bothering with. > > I'm asking hoping some people have found ways, or scripts, or other tools > that make amazon.com more accessible. > > I complain to them all the time about their accessibility problems and > always get some boiler plate response that they take accessibility of > their site seriously but nothing ever changes, or it just gets worse. > > Cheers! > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
