My work email system is unable to send email to subscribe to this group. The IT department does not know why it appears that the apache mail server is not receiving the email. I can find no email of phone contact information about how to debug this problem.
Would someone please forward me technical support contact information?
Sincerely,
Ian
In case anyone is interested, I am posting the details below…
Ian,
I received a failure notification late yesterday afternoon from our STMP server. It turns out the problem isn't with us receiving an email back. The problem is with them never getting the email sent from us. Here is what I found in the logs:
Received from ncimc1.phys.misyshealthcare.com ([10.101.221.21]) by ncsmtp2
Message from: <[EMAIL PROTECTED]>
Message map <e:\program files\trend\imss\ISNTSMTP\mqueue\F1C95F9C-0718-4C45-84A6-E6173EE3BE6C.DF>, Subject=<>, TID=<2140>
Message to: <[EMAIL PROTECTED]>
Push email into <scanning queue> OK
MTA finish, spend <219> ms, size=(0, 1306) bytes
Policy matching took <0>ms [170:764]
Matched rule : Outgoing Policy [170:764]
Get entity filename = no filename [170:764]
Get entity filename = no filename [170:764]
Filter(0x10001, Antivirus Filter) runs successfully, outcome: No_Virus, took <0>ms [170:764]
Filter(0x20006,
SPAM FILTER) runs successfully, outcome: Passed, took <16>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20003, STANDARD FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20002, ATTACHMENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20002, ATTACHMENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT
FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs
successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully,
outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Final action is Deliver. [170:764]
Scan finish, scan took <47> ms, message took <0> ms, total <47> ms, size=(0, 1306) bytes
Push email into <delivery queue> OK
Routing Table for Recipient - <[EMAIL PROTECTED]> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <[EMAIL PROTECTED]>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23047> ms
Push email into <retry queue> OK
Routing Table for Recipient - <[EMAIL PROTECTED]> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <[EMAIL PROTECTED]>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <30547> ms
Push email into <retry queue> OK
Routing Table for Recipient - <[EMAIL PROTECTED]> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <[EMAIL PROTECTED]>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23032> ms
Push email into <retry queue> OK
Routing Table for Recipient - <[EMAIL PROTECTED]> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <[EMAIL PROTECTED]>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23281> ms
Push email into <retry queue> OK
Routing Table for Recipient - <[EMAIL PROTECTED]> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <[EMAIL PROTECTED]>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish,
delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23187> ms
Push email into <retry queue> OK
Routing Table for Recipient - <[EMAIL PROTECTED]> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <[EMAIL PROTECTED]>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23032> ms
Push email into <retry queue> OK
This indicates that our server cannot connect to their server. It doesn't tell me why but it is most likely a DNS or server failure. We currently have no reported problems of this happening with any email servers at any other companies. I attempted to send an email to [EMAIL PROTECTED] but got the same result. The problem is specific to ws.apache.org. In most situations like this if I have a contact at the company I can attempt to contact their email person and find out why they are rejecting our messages. I didn't see a phone number on their web site. If you can get me a phone number of somebody to contact at Apache I will be happy to pursue this further.
Thanks
Corey
To avoid spam, for purposes of this posting, I changed the email address in the above message.
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