on the other hand, a fellow developer on the mailing list might help you
much faster than a support service representive.
I'm talking from experience.
The reason , for example, that I am using jBoss rather than Oracle JServer
as my ejb server (inspite of the fact that I am a member in the Oracle
Partner Program ...) is :
A. I tend to believe that open source quality is higher than commercial
products ! (When comparing, for example, Apache and Oracle Application
Server (OAS). After long time of problems with OAS, we have replaced it with
Apache and it was MUCH BETTER. moreover, Oracle's new application server
(IAS) is "powered by Apache" - they put their own OAS in the trash !).
I guess the reason for that might be that open source developers do it as a
hobby, rather than a job their being paid for, and if you do something for
yourself and for fun, its quality is higher than something you do for your
bos or for the company that employes you.
B. (and this is more relevant...) answers I got from jBoss mailing list ,
and other open source mailing lists , such as Velocity, came must faster
than answers from Oracle support, for example.
Shahar
P.S.
I'm not complaining about Oracle. I still think that Oracle is a GREAT dbms.
Its their byproducts that suck. (sorry for the language :-) )
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Scot Bellamy
Sent: Thursday, January 25, 2001 6:45 PM
To: jBoss
Subject: Re: [jBoss-User] Jboss support services
I tend to think it would actually be a good idea. I don't see paid
support services replacing this mailing list. I see paid support
services offering value beyond that of this list. This might include
phone support, formal patches/fixes, training services, etc. When
working on a project with a tight time schedule, you cannot always
afford to wait for a mail response or work through
describing/understanding problems and solutions through email. I think
such services would be very beneficial to the corporate world and would
help promote JBoss as a "legitimate" contender.
Scot.
[EMAIL PROTECTED] wrote:
> I do not like this idea, why :
>
> 1 - JBoss is open source and free, until now, I have receive from JBoss
the
> best support I have ever seen, due to discussion groups
> and attention of Rickard, and others peoples involved in the project. If
we
> cancel this kind of support, I m not sure that the project will
> have the same success.
> So, why having payed support, when this free support cost nothing, is
> really good, and come from peoples that shares experiences
> and knowledge.
> If we have payed support, by example a team of 10 guy with good knowledge,
> until now I have a helpdesk of more than 100 real
> developers.
>
> 2 - Often, some project manager like to have payed support (even if it is
> not necessary). Why ? simply because if their project
> failed, they can say that the problems are due to poor and/or bad support
> (I have already see this !!! Yes). Also, for Telkel, they
> can have some problems in Justice too ! Args !
> I have a friend that is an expert of this kind of problems, and he say
that
> it is possible (rare, but possible !).
>
> I think this project must be completely free
>
> Christophe
>
>
>
>
> Shahar Solomianik
> <[EMAIL PROTECTED] To: "'jBoss'"
<[EMAIL PROTECTED]>
> om> cc:
> Sent by: Subject: RE:
[jBoss-User] Jboss support services
> <[EMAIL PROTECTED]
> -dogs.com>
>
>
> 01/25/01 04:47 PM
> Please respond to
> "jBoss"
>
>
>
>
>
> I am willing to get paid for answering questions about jBoss !
> not that I commit to give the right answer if at all... :-)
>
> Shahar
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Kemp Randy-W18971
> Sent: Thursday, January 25, 2001 4:09 PM
> To: '[EMAIL PROTECTED]'
> Subject: [jBoss-User] Jboss support services
>
>
> I have a marketing idea: it may be garbage or it may be great. What about
> Telkel offering support services for Jboss, at a fee, of course? If you
> look at Resin, for example, the JSP engine at www.caucho.com, they are
open
> source, but they do have a support structure you can buy into. I was just
> thinking about this, as more companies may open up to Jboss if there is a
> company offering paid support.
>
>
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