"[EMAIL PROTECTED]" wrote : If you want to create customized forms, you have to 
rely on the technology of your choice and use JSF, Struts, etc... The default 
mechanism uses a simple rendering mechanism that shows forms based on a default 
task controller. 
  | 
  | Regards,
  | Koen

Thanks Koen for your answer. as I told you before I´m newbie,and I have 
investigated a little more, and noted that  I could use  Jboss Seam, but , on 
the other hand, may I can use Jboss portal, building Portlets...  I´m just 
almost guessing......  

What I´m trying to make for my company, is a trouble ticket application (for 
help desk), There are groups,  with a different skill every one,  each group 
has few agents.  

We need to place a ticket for and distribute it in that group, establish and 
control service level agreetments SLA´s, between groups (when they send the 
flow to the other group) in a workflow enviroment, with alerts, event 
notification, and task control.

Every agent or user has different rights to read, modify and collaborate each 
process instance, depending on his skills and rights.

As you note, we can buy a commercial application for this, but I´m insisting 
that we can make it under jboss platform.

What a I need is a little orientation about, where do I have to focus my 
efforts, since there are several  web technologies at jboss and I couldn´t 
follow all projects documentation, as I would like it.

I think portal would be great because it manages users and groups, but I don´t 
know if that users are integrated with directory service at JBPM.

I could see a Jboss seam demo, and maybe it could work,


So Koen, for mi , it´s a goal to develope this small project using jboss 
technologies, I really want to take some courses, but currecntly I´m in South 
America, and there is not any training avaialbility here, so any help is 
welcome.

Thanks and best regards ans sorry about my English

Mauricio

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