Hi David,
You must supply the COMPLETE problem report generated by the Submit Problem
Report command immediately after the problem occurs. You are submitting
lots of information that does not help me and omitting information that
would help me. I've provided a tool that generates the information that I
generally find most useful. Please help me to help you by using that tool.
- Paul
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HOW TO ASK FOR TECH SUPPORT
When requesting technical support, please generate a problem report, using
the JDE->Help->Submit Problem Report command, and submit this report along
with your help request. The Submit Problem Report command is designed to
gather all the information that someone who does not have direct access to
your system might need to solve your problem. It saves people who want to
help you from having to waste time trying to dig relevant information out
of you. Please note that if you do not get a response to a question, it may
be because you did not provide sufficient information to solve the problem.
Filing a problem report is the best way to ensure that you get a response.
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