I am in favor of having a support policy in general, as long as it is explicit there is no SLA. The original Windows support page and the new Linux one says "we intend to fix the reported issues timely." even for Tier 1. IMHO it is okay. We could make an explicit disclaimer if not enough @Gavin
Also, should it actually be Unix or Linux? On Friday, January 14, 2022 at 8:09:54 PM UTC+1 Mark Waite wrote: > On Friday, January 14, 2022 at 11:58:24 AM UTC-7 Gavin wrote: > >> I'm not super comfortable with the word support, as it sets a level of >> expectations with users and corporations about what we provide as to >> help. We make no guarantees anyone will help you with a linux or linux >> + jenkins issue, but we will say we've fully run our automated test >> suite on those environments? >> >> I'm just not entirely sure what the point of this policy is, what >> problem is it solving? >> >> > I'm trying to describe current practices in a way that readers can > understand current levels of involvement from the contributors to the > project. We build and test on Ubuntu machines and have built and tested on > Debian machines previously. We deliver Linux installers for deb, Red Hat > rpm, and SUSE rpm. We run automated tests of the deb and Red Hat rpm > installers. > > We do not actively test Jenkins with other Linux distributions like Amazon > Linux 2 (uses the Red Hat rpm), Devuan (uses Debian but with System V init > rather than systemd), Oracle Linux (uses the Red Hat rpm), and many > others. If issues are detected with a distribution that is not in the > "fully supported" list, I want the reader to understand that it will > probably receive less attention than an operating system on the "fully > supported" list. > > I've not seen issues from the Windows support policy page that has used > similar phrasing for 18+ months. I'm open to other phrasing, but I'm not > clear what that alternate phrasing might be. > > Mark Waite > -- You received this message because you are subscribed to the Google Groups "Jenkins Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to jenkinsci-dev+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/jenkinsci-dev/52da2930-e9cd-48e5-b132-934ffb5516bbn%40googlegroups.com.
