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I am working on a system that uses COM to communicate with a backend service. There are some test cases that hang in certain rare cases, which cause other (concurrent) builds of the same project to not complete, hanging in the build post-processing.
While we are working on trying to prevent hanging in our test cases, I do not think Jenkins should be waiting before sending emails. It makes Jenkins not very robust against problematic builds. In my opinion the build system should expect problems in the user scripts and be able to handle that.