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@Florian
Here's some of our logs.
im-client.log: this is just a copy/paste of the lines that were shown in the IM client
im-server.log: this is a copy of all data the IM server received related to that service account user. Other user names and such were genericized, but 'svc-eng-jenkins' (the account in question) is still visible.
jenkins.log: this is what was logged by jenkins
If there's anything else I can provide please let me know.