Hello Brian,
I use Google Voice all the time, but I don't use it to make or receive
calls through my computer. So I tried what you're asking. I logged into
GV, made sure calls were forwarded to the Email address in question
under the phones tab. And then proceeded to try to call the number from
a phone.
If there was a dialog asking me to answer the call, JAWS was not
announcing it. I tried using Firefox and Internet Explorer 11, but I
couldn't find any indication that a call was coming in.
You didn't mention if you were trying to use JAWS with Google Hangouts,
or just the old-fashioned Google Voice. I have never tried HangOuts with
JAWS because I don't want to use GV in this way.
As others have said, I too just have the calls routed to another number
and set a ring schedule if I don't want the calls coming at certain
times of the day.
For what it's worth, Google Voice with JAWS works pretty well, but some
functions work better with Internet Explorer and others work better with
Firefox. For instance, when selecting a new number, JAWS absolutely will
not give you the continue button once you've checked a number. I have to
use the JAWS cursor to even find the word Continue, and that only works
in Internet Explorer.
Now I really want to get this to work, but like I said, I'm not even
getting the dialog you're describing with the two buttons. I must be
doing something wrong, but I can't figure out what it is.
Brad Martin
On 12/16/2015 12:34 PM, Brian Vogel wrote:
Hello,
My name is Brian Vogel and one of the things I do is tutor
individuals who are new to JAWS and, typically, new or new-ish to
being blind or vision impaired. I think the earliest version of JAWS
I ever dealt with is 10, and I have clients who are on version 16 that
I will be updating to version 17 in the near future. Since I am
sighted, I do not use JAWS myself on a day to day basis so it's not
something that is "just like breathing" to me and I know that those
who actually use it as their primary access method to their computers
know infinitely more about the little tricks that make using JAWS an
easier experience.
One of my clients is beginning an internship and she wanted a
phone number that her clients could call that was neither her home
number or cell phone number. I suggested that we set up a Google
Voice number for her since she has a Google account. Since I've done
this before getting the Google Voice phone number set up as well as
having her record her personal greeting, etc., went perfectly well. I
have her set up to receive e-mail regarding missed calls as well as
transcriptions of her voicemail messages. The latter messages also
contain a direct link that one can click to listen to that specific
voicemail message.
The issue is actually answering an incoming call from Google
Voice with JAWS (I should add right now we're using JAWS 14). When a
call comes in a pop-up is presented at the lower left corner of the
screen that has what appear to be two buttons, Answer and Decline.
Those buttons, though, aren't really buttons if you listen to JAWS,
but appear to be links. In any case, when the pop-up pops up JAWS
clearly recognizes its presence because it announces, "Incoming call,"
which is the text shown near the buttons/links in the pop-up.
However, I have been completely unable to determine a way to access
those buttons/links while the call is ringing to allow her to actually
choose to answer it or decline it.
Freedom Scientific Technical Support suggested I post here,
as they have no answer to this question and said they have no
experience with using any version of JAWS with Google Voice.
If anyone can offer me any suggestions as to what I might
try, or knows the answer regarding how to actually answer or decline
an incoming call from Google Voice, I would love to hear it. Thanks
in advance for your assistance.
Brian Vogel
--
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