Okay, I followed your suggestions and added groups.io to my Safe Senders list. It does not appear on my Blocked Senders list, and I have not created any message rules . And the “Permenantly Delete Junk Email...” box is unchecked. As for switching to IMA, I was told by Verizon that only POP3 is available for DSL customers. I suspect that the problem of not receiving my sent messages in my In Box is related to a problem with Groups.IO itself, not with my WLM Junk settings. I have contacted Groups.IO support to see whether they can offer a fix for this problem and am awaiting a response. But if all else fails, can I simply add my email address to the “TO” or “CC” field of any message I send to a Groups.IO list to insure that it is routed to my In Box as well as to the other members of the list? Or is this work around impractical or unworkable? Thanks.
Gerald From: Brian Vogel Sent: Monday, February 08, 2016 10:27 AM To: [email protected] Subject: Re: Did This Message Get Through? Gerald, Just FYI, Verizon, like most of the major ISPs, has had IMAP access for quite a while now. At some point I'd suggest you change from POP to IMAP as there are a number of advantages that go beyond the scope of this message. There are two things I'd check in WLM, the first less likely likely to be the problem than the first. First, on the Home ribbon for WLM, which is what is open by default when you fire it up, the Junk button is a split button, and you need to activate the "dropdown half" of the split and choose the "Safety Options" menu item, alternatively, you can get straight to it with ALT+H,J,S. On the main Options tab, be certain that the "Permanently delete suspected junk e-mail instead of moving it to the Junk e-mail folder" checkbox is not checked. Also go to the Blocked Senders tab to make sure that groups.io is not in that domain names list. You could also go to the Safe Senders tab and add the groups.io domain name there. Second, check that you didn't create any message rules that might do something unexpected with groups.io e-mail messages. The easiest way to open the message rules dialog is ALT+O,R. If you have never created any message rules the New Rule Dialog should open. If it does, you have no rules, just close it and you're done. If, however, you have a rule or rules, the Rules dialog will open. Double check that none of the rules is somehow deleting anything coming in from groups.io. Message rules are only applied to POP e-mail messages, because POP messages are processed in this way on the client side, not the server side. Brian
