Hello, again, everyone.,
Well, it has been a frustrating few hours here. I have had three phone sessions with Freedom Scientific Tech Support today, and my problem with entering text into edit fields when in forms mode on the internet has still not been solved. I won't name names here, but will summarize the results of each session. Session 1: It was suggested that, since I have Jaws 14 on the home Windows 7 PC, that I upgrade to Jaws 16. The rationale for this was that I am using Internet Explorer 11, which was not supported until Jaws 15. The thinking was that Jaws 16 would solve the issue. I upgraded to Jaws 16.0.3048, but the problem still persisted, both with Internet Explorer and Firefox. Session 2: It was suggested that the Avast antivirus software was the problem, and was likely confflicting with Jaws. So, I un-installed avast, using the Avast removal tool from the avast.com web site while in safe mode. Still no change. Session 3: After trying a number of basic settings, which all proved to be ok, a major Jaws repair was invoked. The Jaws repair did not change the situation. In fact, I now think Internet Explorer and Firefox actually work a bit worse than they did before. As a result of this last session, my case has been "escalated" to the next level of assistance. I have been given a ticket number, and hope to hear from FS tech support within the next day or two. I'm sure glad I have my work laptop to use as a backup! Dr. Tom Behler from Michigan -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150623/8b509d75/attachment.html> _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
