Bill, If IE11 were corrupt. Edit fields might not work properly regardless of browser used.
Andre -----Original Message----- From: Jfw [mailto:[email protected]] On Behalf Of Bill White via Jfw Sent: Tuesday, June 23, 2015 5:28 PM To: The Jaws for Windows support list. Cc: Bill White Subject: Re: Continuing Frustration with entering text into edit fields whenin forms mode using IE and Firefox on home Windows 7 PC Hi, Andre. If you read Tom's succeeding e-mails, you will see that both Firefox and IE Explorer11 cannot enter text into the form fields. So I don't think it is a corrupt installation of IE11. Bill White [email protected] ----- Original Message ----- From: "Andre Jarreau via Jfw" <[email protected]> To: "'The Jaws for Windows support list.'" <[email protected]> Cc: "Andre Jarreau" <[email protected]> Sent: Tuesday, June 23, 2015 1:20 PM Subject: RE: Continuing Frustration with entering text into edit fields whenin forms mode using IE and Firefox on home Windows 7 PC > Tom, > > You might want to try installing IE10 to see if the edit fields open > properly. If they do then it is likely IE11 on your machine is corrupt. > It > kind of sounds that way. > > If edit fields do not open properly then you have a good reference to work > with Freedom Scientific. Worst case Windows 7 and/or Microsoft Office > might > have to be reinstalled or rebuilt in some way. Hopefully this is not the > case. Just a thought. > > Andre > > -----Original Message----- > From: Jfw [mailto:[email protected]] On Behalf Of Tom Behler > via > Jfw > Sent: Tuesday, June 23, 2015 2:55 PM > To: Jaws users list; 'The Jaws for Windows support list.' > Cc: Tom Behler > Subject: Continuing Frustration with entering text into edit fields when > in > forms mode using IE and Firefox on home Windows 7 PC > > Hello, again, everyone., > > > > Well, it has been a frustrating few hours here. > > > > I have had three phone sessions with Freedom Scientific Tech Support > today, > and my problem with entering text into edit fields when in forms mode on > the > internet has still not been solved. > > > > I won't name names here, but will summarize the results of each session. > > > > Session 1: It was suggested that, since I have Jaws 14 on the home > Windows > 7 PC, that I upgrade to Jaws 16. The rationale for this was that I am > using > Internet Explorer 11, which was not supported until Jaws 15. The thinking > was that Jaws 16 would solve the issue. I upgraded to Jaws 16.0.3048, but > the problem still persisted, both with Internet Explorer and Firefox. > > > > Session 2: It was suggested that the Avast antivirus software was the > problem, and was likely confflicting with Jaws. So, I un-installed avast, > using the Avast removal tool from the avast.com web site while in safe > mode. > Still no change. > > > > Session 3: After trying a number of basic settings, which all proved to > be ok, a major Jaws repair was invoked. The Jaws repair did not change > the > situation. In fact, I now think Internet Explorer and Firefox actually > work a bit worse than they did before. > > > > As a result of this last session, my case has been "escalated" to the next > level of assistance. I have been given a ticket number, and hope to hear > from FS tech support within the next day or two. > > > > I'm sure glad I have my work laptop to use as a backup! > > > > Dr. Tom Behler from Michigan > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201506 > 23/8b509d75/attachment.html> > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com > > > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 11831 (20150623) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 11831 (20150623) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
