Hi all. I'm working with a client using Office 2003 and the current version of JAWS. The client is having trouble accessing email attachments. I've never used JAWS with Office 2003, so I'm unsure how to do this. Here's what I've tried, and the problems I've ran into.
After opening an email with an attachment, I did a shift-tab to try to move to the attachments area of the message window. This doesn't work when the email is in HTML format. Instead, shift-tab moves me backwards through the links in the message body. To resolve the shift-tab issue, I went into email options and set it to display all email as plain text. After this change, shift-tab does allow me to move to the attachments area. However, in the case of multiple attachments, there is no trivial way to move to a specific attachment (arrow keys don't do this). I was able to eventually open a specific attachment, by switching to the JAWS cursor, control-arrow to a specific attachment, then invoke a double left click with numpad-/. While this does work for me, my client lacks the JAWS expertise to manage this on her own, and we don't have the training budget for me to take her through the necessary curriculum. The only other option I'm aware of would be to go to the file menu and save attachments. Then she would simply open them from the saved location. This is a less direct solution than the client would prefer. Any ideas on opening attachments in Word 2003? All help would be appreciated. -Paul _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
