Not that it'll help with the accessibility issue which I've written to
and spoke to them on the phone about, but you can always call them and
order the discs you want. They are more than happy to do this for you.
I've done it myself a few times and they were very helpful.
I know it doesn't help accessibility but at least you can get what you
want. Hope this helps a little.
Stew8/31/2015 5:13 PM, Gudrun Brunot via Jfw wrote:
Hi Tim: I wrote. Come on, folks, Tim's letter is good. You can modify it to
address what your beef is. Mine was that when I want to order discs from a
series, I can click on the series but not on the episodes themselves. I could
never order disc 2, or 3, without sighted assistance. I haven't checked out the
website too recently, but I've also chimed in on the audio description bit.
Gudrun
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of Tim Ford via Jfw
Sent: Monday, June 22, 2015 6:20 PM
To: The Jaws for Windows support list.
Cc: Tim Ford
Subject: Contacting Netflix about accessibility issues.
Hi All,
I took Genni's advice, and called Netflix at 877-742-1480. As I expected, the
person answering the general call line had no suggestions. She did however
give me the email address for posting questions to their engineer group. The
address is:
[email protected]
I also recommend anyone who wishes to use Netflix contact them, either at the
phone number below, or the email address above.
In case anyone is interested, below is what I wrote to Netflix. I am not
claiming this as anything more than it is, a quick note of frustration, with
some ideas for them. Here is what I wrote:
Dear Netflix,
I am blind, and use a Windows 7 laptop. Up until a week or so ago, your web
site was extremely hard to navigate, but at least I could start a video.
Now, after your web page design changes implemented a few days ago, I cannot
even start a video.
I am using the latest update of JAWS version 16; JAWS is the world’s most
widely used screen reading software for the blind. I tried accessing your
service with IE, Firefox, and Chrome, but could not get a video to start.
With IE, I cannot even activate my profile.
I am a reasonably experienced Internet user, and if there is a way to navigate
your site with a screen reader, I have not figured it out. I am using the
recommended common settings for JAWS, and I have no problems with some other
video streaming services.
Back a few weeks ago, Netflix announced the addition of audio description.
That is a great move, and I applaud you for that. However, in a very ironic
twist, it is not possible for a blind person to select the audio described
version, even though one is on the part of your site that contains only audio
described programs. Why add that extra step? If one is on the audio
description page, the user obviously wants the audio described version, so why
not make that the default?
In general, there seems to be a huge gap between your marketing department and
the technology group. Netflix marketing is advertising this new and wonderful
audio description service, but a blind person simply cannot navigate the site,
especially after the rollout of your new web page design.
In closing, I am using a Windows laptop, and I do not have a smart phone.
The issues I am asking you to please fix are just for us old-fashioned blind
folks using a Windows computer.
I know from experience that screen reader accessibility is a very narrow
specialty and skill set, so if you do not have such an expert on staff, you
could either hire one or contract with one of the accessibility consultant
experts that will help you become and stay accessible.
I am happy to volunteer by helping you test any changes; I have done that in
the past for a number of web service companies. Please advise, and much thanks.
Sincerely,
Tim Ford
-----Original Message-----
From: Gennie Eachus via Jfw
Sent: Friday, June 19, 2015 7:49 PM
To: 'The Jaws for Windows support list.'
Cc: Gennie Eachus
Subject: RE: Netflix
I also am having trouble with Netflix. I can no longer access the search field.
I have spoken to both the DVD customer service line and to the streaming
customer service line.
The customer service number is
(877) 742-1480
You will be asked to go online to get a service code to speed things up. Not
necessary. Just stay on the line and someone will answer.
We all need to call Netflix about this issue.
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of carman mccauley
via Jfw
Sent: Friday, June 19, 2015 5:17 PM
To: 'The Jaws for Windows support list.'
Cc: carman mccauley
Subject: RE: Netflix
Hi,
A couple of things that may help. On the profile page use the jaws cursor to
click on the profile you want. Use insert f7 to use the links list on the
movies page. I agree they messed it up.
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of Daniel McBride
via Jfw
Sent: June-19-15 6:45 PM
To: Jaws User Group
Cc: Daniel McBride
Subject: Netflix
Dear Group:
I am new to this JAWS User Group. I am a subscriber to Netflix, who seems to
want to make it darned difficult for screen readers to navigate.
I am operating with JAWS 14, Windows 7 and Internet Explorer. Netflix changed
things about 4 months ago that made navigation difficult without a sighted
person to use the mouse. Then, they changed again yesterday and I cannot
navigate their site at all.
Any others out there with this issue?
Daniel
Texas
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