This afternoon, while running Dell Diagnostics, I contacted HJ about the 
possibility that I might lose an authorization key.  A very courteous 
representative checked that one out, and assured me that I could safely 
run that diagnostic.  He then added, however, that one must be extremely 
cautious about using diagnostic utilities such as Norton, since (as he 
put it) Norton and other such programs tend to assume that hidden files 
are viruses, and to deal with them accordingly.  This, according to the 
HJ representative, is what raises hob with authorization keys.
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