The only thing i ever paid for was the long distance call to hj. I get
through within less then 3 minutes and have found everyone there to be
interested, involved and very willing to help. And Beleive me, I have had
some unreal issues and problems. Don't you think this thread has gone on
long enough?
Joel
----- Original Message -----
From: d.d.torrey <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, August 19, 1999 9:36 PM
Subject: Re: Jaws tech support are you listening?
> who pays for tech support. I call HJ all the time and have never paid for
> Tech support of any kind. ridiculous.
>
> Donna
> At 03:19 PM 8/19/1999 -0700, you wrote:
> >Paying for Tech support?
> >See, that is why I like GW Micro's way of it, and I am not bashing HJ
> >again, but come on here, why pay for support?
> >
> >
> >At 01:08 PM 8/19/99 -0700, scott fischer wrote:
> >
> >
> >>Could you expound on what HJ told you about paying for tech support? Do
you
> >>mena they actually asked you to pay for yearly support? Also, do you
think
> >>every time you call for Tech support, do you feel they are giving you
their
> >>all?
> >>
> >>
> >>Scott
> >>At 08:44 AM 8/19/99 -0600, you wrote:
> >> >Hi Debbie:
> >> >You make some great points! I think the Tech at HJ should be
providing
> >>accurate
> >> >support. Not only that I don't like to be told that I should upgrade
to
> >>windows
> >> >98 just because the problem does not occur for them on that operating
> >> system.
> >> >The funny thing is I would not mind upgrading but how does one
convince the
> >> >higher powers at work that we should switch the company standard
because I
> >>was
> >> >told to by HJ support?
> >> >I think this list has been valuable as well!
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >Debbie Gillespie <[EMAIL PROTECTED]> on 08/18/99 07:19:50 PM
> >> >
> >> >Please respond to [EMAIL PROTECTED]
> >> >
> >> >To: [EMAIL PROTECTED]
> >> >cc: (bcc: Karim Lakhani)
> >> >Subject: Jaws tech support are you listening?
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >Hello to the list and especially to the hj tech support folks who
> >> monitor it.
> >> >
> >> >I have mulled over this for a few days now, but still am a tad
troubled by
> >> >my last experience with the tech support I received via email so I am
> >> >stating just the facts here.
> >> >
> >> >
> >> >A while ago I posted a question to this list about turning off page
and
> >> >line numbers in wp8. I received excellent suggestions from list
members
> >> >with clear instructions of how to accomplish this task.
> >> >
> >> >I had written also to the hj tech support staff via email as well. I
did
> >> >receive a rather cryptic response back which did suggest that I should
> >> >create a frame around the status line to eliminate my problem.
> >> >
> >> >My problems with the message are these.
> >> >
> >> >1. First there were typing errors in the keystrokes of the example
that
> >> >was used to turn off the speaking, mainly the alt-shift-N.
> >> >
> >> >Perhaps I am picky about this, but this is one time where this
information
> >> >needs to be exact, as it may be a brand new JFW user who will follow
the
> >> >instructions to the letter and may not be able to discern the correct
> >> >keystrokes required to accomplish a task.
> >> >
> >> >Tech support is something in my view not to be taken lightly which I
am
> >> >sure it is not, also I realize that the email that is received at HJ
is
> >> >probably overwhelming, but I honestly feel that time needs to be taken
to
> >> >ensure that information is acurately put down for the user to follow.
> >> >
> >> >2. My second problem was that I was refered to the Jaws help system
to
> >> >learn about creating frames, but not given any keystrokes within the
> >> >message to accomplish this.
> >> >
> >> >I feel it would have been better to list the insert f9 as part of the
> >> >message and go through the steps, as others did on this subject from
this
> >> >list.
> >> >
> >> >I freely admit that my standards are on the high side, but I do feel
that
> >> >the quality of tech support should be equal to that of the product
itself.
> >> >It may be a training issue for the tech personnel but this list in
most
> >> >cases has provided me with better assistance than hj has. My question
is,
> >> >should this be the case?
> >> >
> >> >Thanks so much for this list, and the support that it provides all of
us.
> >> >
> >> >Debbie Gillespie
> >> >
> >> >-
> >> >Visit the jfw ml web page: http://jfw.cjb.net
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >-
> >> >Visit the jfw ml web page: http://jfw.cjb.net
> >> >
> >> >
> >>mailto: [EMAIL PROTECTED]
> >>
> >>-
> >>Visit the jfw ml web page: http://jfw.cjb.net
> >
> >
> >-
> >Visit the jfw ml web page: http://jfw.cjb.net
>
> -
> Visit the jfw ml web page: http://jfw.cjb.net
>
-
Visit the jfw ml web page: http://jfw.cjb.net
