Hi listers. In a couple of months, I'm going to start monitoring calls at our company's help desk. They are using a tool called Witness that lets you hear the calls and generate reports based on parameters you supply to the program. Is anybody using this package with JFW, and how accessible is it? If worse comes to worse, I'll find out for myself. Kevin Minor [EMAIL PROTECTED] - Visit the jfw ml web page: http://jfw.cjb.net
