Can you imagine this?
Government of India has an online Grievance forum at
http://darpg-grievance.nic.in/
The government wants people to use this tool to highlight the problems they
faced while dealing with Government officials or departments like Passport
Office, Electricity board, BSNL/MTNL, Railways etc etc.
I know many people will say that these things don't work in India, but this
actually works as one of the person working in CSC found. The guy I'm talking
about lives in Faridabad. Couple of months back, the Faridabad Municipal
Corporation laid new roads in his area and the residents were very happy about
it. But 2 weeks later, BSNL dugged up the newly laid roads to install new
cables which annoyed all the residents including this guy. But it was only this
guy! Who used the above listed grievance forum to highlight his concern. And to
his surprise, BSNL and Municipal Corporation of faridabad was served a show
cause notice and the guy received a copy of the notice in one week. Government
has asked the MC and BSNL about the goof up as it's clear that both the
government departments were not in sync at all.
So use this grievance forum and educate others who don't know about this
facility.
This way we can at least raise our concerns instead of just talking about the '
System' in India. Invite your friends to contribute for many such happenings.
(IF YOU SHARE THIS MESSAGE to OTHERS OUR INDIA WILL CHANGE SOON....!)
.
