Key Responsibilities :
1. Ensures 1st level support service to resolve problems encountered by
External customers, precisely Germans;
2. Analyses calls, mail, web submit sent by the customers;
3. Gives required support, whenever possible, efficiently and effectively and
in accordance with priority and impact.
4. Participates as a team member to achieve established maintenance
objectives;
Requirements:
1. Fluence in both German and English ;
2. Technical skills : Microsoft Office (Word, Excel), Internet;
3. Customer sensitivity : understands the needs, requests, problems and
priorities of customers, responds immediately to their needs;
4. Oral and written communication skills.
Send your application at: [EMAIL PROTECTED]
More jobs on: http://www.job-studenti.ro
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