Leading multinational in IT and Telecommunication is currently rectruiting a new team to have the responsibilities mentioned below;
Responsibilities : ⢠Incident Management (ensuring all alerts, issues are accurately logged, reported and escalated appropriately) ⢠Control of the internal and external service processes in case of failure ⢠Identification of appropriate problem-resolution procedures using specific customers information ⢠Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements ⢠First Clearing operation (removal of failures according to defined regulations and instructions) Requirements : Diploma in Telecommunications or Electrical Engineering or Computer Science, Knowledge of communications or IP technologies IT helpdesk experience preferable but not a must Process oriented Excellent communications skills Team player English at least good command or German good command Please send CV in euroformat asap in English or in German at: [EMAIL PROTECTED] Only selected candidates will be contacted for an interview.
