If you know someone to be a potential candidate, and keen about the job, please drop me a line with a resume at my email address above or call me for details at 0729.029.484. Thank you! :) Monica Gheorghiu
Hostway Romania The Hosting Company recruits.. *Subject:* 5 Customer Service Reps with Hostway Romania (Bucharest based) Hostway Corp needs 5 Customer Service Reps Hostway Corporation is the global Web hosting leader to provide domain name registration, Web hosting and ecommerce, colocation, managed dedicated hosting, SaaS hosting, Web design and online marketing services to more than 600,000 customers and over 2 million Web sites worldwide. It operates state-of-the art data centers that reduce the complexity and cost of Web-based technologies for small businesses and large enterprises. Founded in 1998, Hostway is one of the world's largest Web hosting companies with a direct presence in 11 countries, 15 worldwide operation centers and more than 600 employees. TITLE: Technical Support - Call Center Job Description: A Customer Service Representative (CSR) is a key element within the Hostway support infrastructure and is expected to provide a medium level of technical support to our customers over the phone and via support tickets.A CSR is the owner of simple customer issues which may take several minutes or hours to resolve. ideal candidate: High School degree (University degree would be an advantage) Excellent communication and customer orientation skills; High energy and positive attitude; Capacity to handle multi tasks and problem solving abilities; Able to work in shifts; Knowledge of Basic Linux (mandatory) Knowledge of Windows, basic networking , browsers, email clients; (mandatory) Fluency in English Experience in a call center is an advantage Experience in a customer service related area is a plus responsabilities: Survey and report any problems that where brought to his attention by customers Follow up with customers and other persons involved to ensure complete satisfaction Strive to educate customers on internal and external resources available to solve support issues. Seeks advice when faced with complex issues/problems Work as a team with customer support technicians, to most effectively and efficiently resolve customer issues Act independently to ensure a quality support environment and to obtain maximum customer based satisfaction. Solve problems consistently and completely with minimum supervision. Monitor all equipment, report and participate in fixing the problems that occur during your shift Help verify and modify the work procedures and technical solutions Provides support to carry out OS installations and configurations on servers following existing procedures. Explain technical information in an easy to understand manner Analyze and resolve the problems the customers may have in his range of abilities. Follow security measures and procedures at all times, for customers' and company's protection. * Required Knowledge, Skills, and Abilities: * - Able to master the support of the customers - Sufficient technical background and knowledge so as to provide successful support with confidence - Able to listen and understand clients' needs accurately and quickly, - Good oral and written communication skills, - Good presentation skills, - Basic knowledge of the Internet - Basic knowledge of computer hardware and software - Basic knowledge of of PHP, MySQL, DNS, FTP, SSH, mail, ASP, MSSQL, Apache, Cpanel, Windows, Linux. [Non-text portions of this message have been removed] ------------------------------------ ///////////////////////////////////////////////////////////// //FII CONECTAT LA STUDENTIE - http://www.onlinestudent.ro // ///////////////////////////////////////////////////////////// CELE MAI NOI LOCURI DE MUNCA - http://www.job-studenti.ro CONSILIERE IN CARIERA - http://www.e-scoala.ro/cariera WORK&TRAVEL - GHIDUL STUDENTULUI - http://worktravel.asls.ro /////////////////////////////////////////////////////////////Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/job-studenti/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/job-studenti/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
