Delta still has a long way to go in cutting costs. In the latest move, they have asked the bankruptcy judge to approve the outsourcing of some 200 IT jobs to IBM. Previously, Delta shifted part of the HR processing to ACS. To me, the riskiest outsource for Delta has been the move of customer service calls to India. Have you tried calling them lately? Enough said.
http://methodiquill.blogspot.com/2006/08/delta-to-outsource-it-work-to-ibm.html
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